--- title: How Tour and Activity Photos Help You Build a Great Guest Experience description: Why should you bother taking photos of guests when they just take their own anyway? Here’s how providing photos can enhance the guest experience. image: https://www.fotaflo.com/hubfs/Logoless%20Promo%20Photos/Abyss%20Scuba%20Diving%20%20Lessons%20-%202019-09-07-21-25-00-000-1x8bn.jpg --- [Skip to content](https://www.fotaflo.com/blog/building-a-great-guest-experience#main-content) [![Fotaflo Logo 300w cropped](https://www.fotaflo.com/hs-fs/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png?width=300&height=122&name=Fotaflo%20Logo_300w-cropped.png "Fotaflo Logo 300w cropped")](https://www.fotaflo.com/) - By Role ### Built for the people who shape every guest experience. From owners to guides, Fotaflo helps your team capture memories, save time, and keep guests talking long after the tour ends. [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) [Operations](https://www.fotaflo.com/by-role/operations-manager) [Marketing](https://www.fotaflo.com/by-role/marketing-manager) [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) Looking for your role? Explore how Fotaflo supports each part of your team, from operations to guest-facing staff. [Book a Demo](https://www.fotaflo.com/book-a-demo) - By Industry ### Built for experience operators who want more guests. Boat tours, escape rooms, and beyond. Fotaflo helps turn guest memories into more reviews, referrals, and repeat bookings. [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) [Escape Rooms](https://www.fotaflo.com/by-industry/escape-room-photo-software) [Animal Experiences](https://www.fotaflo.com/by-industry/experiential-tour-photo-marketing-platform) [City & Food Tours](https://www.fotaflo.com/by-industry/food-tour-guide-photo-app) [Horseback Riding Experiences](https://www.fotaflo.com/by-industry/trail-ride-photo-software) Not seeing your business? If you run an experience business, there is a strong chance Fotaflo fits. Book a demo to learn more. [Book a Demo](https://www.fotaflo.com/book-a-demo) - [Integrations](https://www.fotaflo.com/integrations) - Resources ### Advice and tools for operators who want to grow smarter. Browse practical guides, customer stories, and memory marketing ideas built for busy experience teams. [Testimonials](https://www.fotaflo.com/testimonials) [Features](https://www.fotaflo.com/features) [Downloads, guides, and more](https://www.fotaflo.com/ebooks-guides-and-more) [Frequently asked questions](https://www.fotaflo.com/faq) [Blog](https://www.fotaflo.com/blog) [About Fotaflo](https://www.fotaflo.com/about-fotaflo) Need a starting point? Start with the resource that matches your next challenge, then put it to work in your business. [Book a Demo](https://www.fotaflo.com/book-a-demo) - [Pricing](https://www.fotaflo.com/pricing) [Sign In](https://app.fotaflo.com/sign-in) [Book a Demo](https://www.fotaflo.com/book-a-demo) Toggle menu - By Role - By Industry - [Integrations](https://www.fotaflo.com/integrations) - Resources - [Pricing](https://www.fotaflo.com/pricing) ## By Role ### Built for the people who shape every guest experience. From owners to guides, Fotaflo helps your team capture memories, save time, and keep guests talking after the experience ends. - [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) - [Operations](https://www.fotaflo.com/by-role/operations-manager) - [Marketing](https://www.fotaflo.com/by-role/marketing-manager) - [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) - [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) Looking for your role? Explore how Fotaflo supports each part of your team, from operations to guest-facing staff. ## By Industry ### Built for experience operators who want more guests. Boat tours, escape rooms, and beyond. Fotaflo helps turn guest memories into more reviews, referrals, and repeat bookings. - [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) - [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) - [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) - [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) - [Escape Rooms](https://www.fotaflo.com/by-industry/escape-room-photo-software) - [Animal Experiences](https://www.fotaflo.com/by-industry/experiential-tour-photo-marketing-platform) - [City & Food Tours](https://www.fotaflo.com/by-industry/food-tour-guide-photo-app) - [Horseback Riding Experiences](https://www.fotaflo.com/by-industry/trail-ride-photo-software) Not seeing your business? If you run an experience business, there is a strong chance Fotaflo fits. ## Resources ### Advice and tools for operators who want to grow smarter. Browse practical guides, customer stories, and memory marketing ideas built for busy experience teams. - [Testimonials](https://www.fotaflo.com/testimonials) - [Features](https://www.fotaflo.com/features) - [Downloads, guides, and more](https://www.fotaflo.com/ebooks-guides-and-more) - [Frequently asked questions](https://www.fotaflo.com/faq) - [Blog](https://www.fotaflo.com/blog) - [About Fotaflo](https://www.fotaflo.com/about-fotaflo) Need a starting point? Choose the resource that matches your next challenge and get moving faster. [Sign In](https://app.fotaflo.com/sign-in) [Book a Demo](https://www.fotaflo.com/book-a-demo) # How Tour and Activity Photos Help You Build a Great Guest Experience September 13, 2022 ![\How Tour and Activity Photos Help You Build a Great Guest Experience\](https://www.fotaflo.com/hs-fs/hubfs/Logoless%20Promo%20Photos/Abyss%20Scuba%20Diving%20%20Lessons%20-%202019-09-07-21-25-00-000-1x8bn.jpg?width=1200&height=900&name=Abyss%20Scuba%20Diving%20%20Lessons%20-%202019-09-07-21-25-00-000-1x8bn.jpg) We're often asked three main questions here at [Fotaflo](https://www.fotaflo.com/how-it-works): 1. “What makes a great guest experience?” " 2. Why should we even bother to take photos of our guests when they just take their own photos anyway?" 3. "How can I get my guides to buy-in to taking photos as part of their job?" The reality is, these three questions are actually connected to each other. The addition of photo marketing can significantly enhance the guest experience, and this is why your brand, and your guides, should want to actively provide photos to all customers. We've found that any business that provides an experience that their customers naturally want to share, benefits by sharing photos through [Fotaflo](https://www.fotaflo.com/about-fotaflo). So to start, we hope that you're providing an experience that your customers will want to remember and share! And that you strive to continue to improve that experience to gain more happy customers. If this is the case, you have an opportunity to grow your business, by capturing memories in photos and videos, and then empowering your customers to promote your business through the Fotaflo platform. Providing a better experience results in better customer satisfaction and word-of-mouth advocacy. That’s why [photo marketing](https://www.fotaflo.com/photo-marketing-tours-activities) is so successful for activity and tour providers! ![blank](https://www.fotaflo.com/hs-fs/hubfs/Logoless%20Promo%20Photos/Wild%20Blue%20Adventures%20-%202019-09-01-11-52-42-555-1wk8i.jpg?width=4032&name=Wild%20Blue%20Adventures%20-%202019-09-01-11-52-42-555-1wk8i.jpg) ## How can providing photos to customers help you deliver a great guest experience? Here are some ways in which providing photos to your guests will improve guest experience for your tour or activity: 1. It allows your customers to enjoy their experience without the distraction of taking their own photos. Have you tried taking selfies on horseback? Or while kayaking? 2. It improves guest and staff safety because employees don't have to handle personal devices. This is especially important with new hygiene requirements. 3. It improves the guest experience because you're providing an additional valuable service. Remember that other businesses charge for photos, even though getting a photo of an experience is almost as important as the experience itself in today's world. This will help your business [stand out from its competition](https://www.fotaflo.com/blog/how-to-stand-out-from-the-competition-free-tour-photos). 4. Provides an opportunity for fun interaction between guides and guests. This has led to increased tips for guides working for a number of Fotaflo clients. 5. It provides your customers with better photo memories. Guest's want a photo of their reservation, or the entire group, not just selfies. Your guides have the unique ability to consistently provide this most-desired photo of the guest experience. Guests are only there for a short time. Guides are at your location all the time. They will know the best places to take the most memorable photos that truly showcase the experience, as well as the customers’ emotions. ## ![blank](https://www.fotaflo.com/hs-fs/hubfs/Logoless%20Promo%20Photos/0e03-11vm-30vuj-o4.jpg?width=4215&name=0e03-11vm-30vuj-o4.jpg) ## What about staff push-back? Change is always a challenge. Staff sometimes push back when they're asked to start taking photos. We find that if you frame the discussion around delivering a great guest experience, then staff are more likely to understand why it's important to the business, to their role, and to the end-customer. Ask your guides: "Do you want to provide the best possible experience to your guests?". They'll have a difficult time disputing that providing photo memories adds to the guest experience. If your guides don't want to provide an amazing experience and have fun with your guests, they might not be best suited to an experiential business. ## ![blank](https://www.fotaflo.com/hs-fs/hubfs/Logoless%20Promo%20Photos/Makana%20Charters%20%26%20tours%20-%202019-08-09-10-25-47-116-1rszp.jpg?width=4032&name=Makana%20Charters%20%26%20tours%20-%202019-08-09-10-25-47-116-1rszp.jpg) ## How to use photos to deliver a great guest experience - Provide photos for all experiences that your business provides that you know that your customers will want to remember. - Select specific intentional photo locations for your activity. Or at least train guides on [taking intentional photos](https://www.fotaflo.com/blog/how-to-increase-conversions-with-intentional-photos-attraction-marketing). This means encouraging guests to relax and smile at the camera. - Take group photos once multiple guests establish a relationship that they'll want to remember. What we've learned is that it's not about the volume of photos, it's about capturing the most meaningful photos that are often not taken by guests. In short, taking photos for guests is a customer-focused exercise, so it’s important that everyone buys-in on providing the absolute best experience for your guests! Are you looking to use the power of photo marketing to improve the guest experience of your activity or tour business? [Book a free demo of the Fotaflo platform today](https://www.fotaflo.com/book-a-demo). We would love to show you first-hand how we can help you do just that. [![BOOK A FOTAFLO DEMO](https://no-cache.hubspot.com/cta/default/4344830/c69da2ec-df83-4b13-9044-4b6fd4a15366.png)](https://cta-redirect.hubspot.com/cta/redirect/4344830/c69da2ec-df83-4b13-9044-4b6fd4a15366) ## Topics [customer experience](https://www.fotaflo.com/blog/topic/customer-experience) [Return to Blog](https://www.fotaflo.com/blog) ## Share this post [mailto:?subject=How+Tour+and+Activity+Photos+Help+You+Build+a+Great+Guest+Experience&body=https%3A%2F%2Fwww.fotaflo.com%2Fblog%2Fbuilding-a-great-guest-experience](mailto:?subject=How+Tour+and+Activity+Photos+Help+You+Build+a+Great+Guest+Experience&body=https%3A%2F%2Fwww.fotaflo.com%2Fblog%2Fbuilding-a-great-guest-experience) Copy link ## Popular Posts - [How To Generate Reviews Online Through Thank You Videos](https://www.fotaflo.com/blog/how-to-generate-reviews-online-through-thank-you-videos) - [5 Reasons Why Capturing a Memory is Just as Important as Creating One](https://www.fotaflo.com/blog/5-reasons-why-capturing-a-memory-is-just-as-important-as-creating-one) - [The Importance of Photo Marketing and the Guest Experience](https://www.fotaflo.com/blog/improve-guest-and-staff-experience-with-your-photo-marketing-service) - [From hobby to business: How to start a fishing charter with success](https://www.fotaflo.com/blog/how-to-start-a-fishing-charter) - [Attraction Marketing: Increase Conversions With Intentional Photos](https://www.fotaflo.com/blog/how-to-increase-conversions-with-intentional-photos-attraction-marketing) - [The most successful marketing to combat the effects of covid-19](https://www.fotaflo.com/blog/how-to-market-your-business-in-the-face-of-covid-19) ## Related posts ![](https://www.fotaflo.com/hs-fs/hubfs/Screenshot%202026-04-10%20at%2011.38.08%20AM.png?length=900&name=Screenshot%202026-04-10%20at%2011.38.08%20AM.png) April 10, 2026 ### [Spring Training for Marketers: Setting the Stage: Automating Your Referral Engine](https://www.fotaflo.com/blog/spring-training-for-marketing-staff-setting-the-stage-automating-your-referral-engine) ![](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.15.19%20pm.png?length=900&name=Screenshot%202025-11-10%20at%203.15.19%20pm.png) November 11, 2025 ### [Monumental Upgrade: Introducing the All-New Fotaflo Guest Experience](https://www.fotaflo.com/blog/monumental-upgrade-introducing-the-all-new-fotaflo-guest-experience) ![](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-11%20at%208.19.22%20am.png?length=900&name=Screenshot%202025-11-11%20at%208.19.22%20am.png) November 11, 2025 ### [Performance & Visibility: New Technology, Measurable Results](https://www.fotaflo.com/blog/performance-visibility-new-technology-measurable-results) ## Fotaflo monthly newsletter Subscribe to receive industry updates and the best advice on memory marketing. ## ![eBook cover mockup](https://www.fotaflo.com/hs-fs/hubfs/eBook%20cover%20mockup.png?width=171&height=225&name=eBook%20cover%20mockup.png) ## Free eBook Unlock the Power of Memory Marketing. Discover the secrets to attracting more customers and driving repeat business. [Download PDF](https://www.fotaflo.com/free-ebook-unlock-the-power-of-memory-marketing) ![Fotaflo Logo 300w cropped](https://www.fotaflo.com/hs-fs/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png?width=130&height=53&name=Fotaflo%20Logo_300w-cropped.png) ## By Role - [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) - [Operations](https://www.fotaflo.com/by-role/operations-manager) - [Marketing](https://www.fotaflo.com/by-role/marketing-manager) - [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) - [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) ## By Industry - [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) - [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) - [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) - [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) - [Escape Rooms](https://www.fotaflo.com/by-industry/escape-room-photo-software) - [Animal Experiences](https://www.fotaflo.com/by-industry/experiential-tour-photo-marketing-platform) - [City & Food Tours](https://www.fotaflo.com/by-industry/food-tour-guide-photo-app) - [Horseback Riding Experiences](https://www.fotaflo.com/by-industry/trail-ride-photo-software) ## Resources - [Testimonials](https://www.fotaflo.com/testimonials) - [Features](https://www.fotaflo.com/features) - [Downloads, guides, and more](https://www.fotaflo.com/ebooks-guides-and-more) - [Frequently asked questions](https://www.fotaflo.com/faq) - [Blog](https://www.fotaflo.com/blog) - [About Fotaflo](https://www.fotaflo.com/about-fotaflo) ## Quick Links - [Integrations](https://www.fotaflo.com/integrations) - [Pricing](https://www.fotaflo.com/pricing) ## Contact Information **General:**  [Contact Us](https://www.fotaflo.com/contact%20us) **Phone:**  [1-855-368-2123](tel:+18553682123) [![Book a Demo](https://no-cache.hubspot.com/cta/default/4344830/e5c69b6b-7ef2-40bd-9db6-77d69f11e5b3.png)](https://cta-redirect.hubspot.com/cta/redirect/4344830/e5c69b6b-7ef2-40bd-9db6-77d69f11e5b3) Copyright 2026 | [Privacy Policy](https://www.fotaflo.com/legal/customer-privacy-policy-0) | [Legal Stuff](https://www.fotaflo.com/legal-stuff) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Ryan O'Grady", "url" : "https://www.fotaflo.com/blog/author/ryan-ogrady" }, "dateModified" : "2023-05-11T16:27:38.287Z", "datePublished" : "2022-09-13T13:00:00.000Z", "headline" : "How Tour and Activity Photos Help You Build a Great Guest Experience", "image" : [ "https://www.fotaflo.com/hubfs/Logoless%20Promo%20Photos/Abyss%20Scuba%20Diving%20%20Lessons%20-%202019-09-07-21-25-00-000-1x8bn.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.fotaflo.com/blog/building-a-great-guest-experience", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.fotaflo.com/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png" }, "name" : "Fotaflo" } } ``` ```json { "@context" : "https://schema.org", "@type" : "Organization", "logo" : "https://www.fotaflo.com/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png", "name" : "Fotaflo", "url" : "https://www.fotaflo.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "WebSite", "name" : "Fotaflo", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=term", "target" : "https://www.fotaflo.com/search-results?term={term}&type=LANDING_PAGE&type=BLOG_POST" }, "url" : "https://www.fotaflo.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.fotaflo.com/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.fotaflo.com/blog", "name" : "Blog", "position" : 2 }, { "@type" : "ListItem", "item" : "https://www.fotaflo.com/blog/building-a-great-guest-experience", "name" : true, "position" : 3 } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Organization", "name" : "Fotaflo" }, "dateModified" : "2023-05-11T16:27:38+0000", "datePublished" : "2022-09-13T13:00:00+0000", "description" : "Why should you bother taking photos of guests when they just take their own anyway? Here’s how providing photos can enhance the guest experience. ", "headline" : "How Tour and Activity Photos Help You Build a Great Guest Experience", "image" : { "@type" : "ImageObject", "height" : 900, "url" : true, "width" : 1200 }, "mainEntityOfPage" : "https://www.fotaflo.com/blog/building-a-great-guest-experience", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.fotaflo.com/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png" }, "name" : "Fotaflo", "url" : "https://www.fotaflo.com" } } ```