--- title: "Elevating the Customer Experience: Introducing Fotaflo’s All-New Guest Features" description: Discover Fotaflo's revamped guest features that enhance personalization, control, and seamless sharing for an elevated customer experience. image: https://www.fotaflo.com/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.15.19%20pm.png --- [Skip to content](https://www.fotaflo.com/blog/elevating-the-customer-experience-introducing-fotaflos-all-new-guest-features#main-content) [![Fotaflo Logo 300w cropped](https://www.fotaflo.com/hs-fs/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png?width=300&height=122&name=Fotaflo%20Logo_300w-cropped.png "Fotaflo Logo 300w cropped")](https://www.fotaflo.com/) - By Role ### Built for the people who shape every guest experience. From owners to guides, Fotaflo helps your team capture memories, save time, and keep guests talking long after the tour ends. [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) [Operations](https://www.fotaflo.com/by-role/operations-manager) [Marketing](https://www.fotaflo.com/by-role/marketing-manager) [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) Looking for your role? Explore how Fotaflo supports each part of your team, from operations to guest-facing staff. [Book a Demo](https://www.fotaflo.com/book-a-demo) - By Industry ### Built for experience operators who want more guests. Boat tours, escape rooms, and beyond. Fotaflo helps turn guest memories into more reviews, referrals, and repeat bookings. [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) [Escape Rooms](https://www.fotaflo.com/by-industry/escape-room-photo-software) [Animal Experiences](https://www.fotaflo.com/by-industry/experiential-tour-photo-marketing-platform) [City & Food Tours](https://www.fotaflo.com/by-industry/food-tour-guide-photo-app) [Horseback Riding Experiences](https://www.fotaflo.com/by-industry/trail-ride-photo-software) Not seeing your business? If you run an experience business, there is a strong chance Fotaflo fits. Book a demo to learn more. [Book a Demo](https://www.fotaflo.com/book-a-demo) - [Integrations](https://www.fotaflo.com/integrations) - Resources ### Advice and tools for operators who want to grow smarter. Browse practical guides, customer stories, and memory marketing ideas built for busy experience teams. [Testimonials](https://www.fotaflo.com/testimonials) [Features](https://www.fotaflo.com/features) [Downloads, guides, and more](https://www.fotaflo.com/ebooks-guides-and-more) [Frequently asked questions](https://www.fotaflo.com/faq) [Blog](https://www.fotaflo.com/blog) [About Fotaflo](https://www.fotaflo.com/about-fotaflo) Need a starting point? Start with the resource that matches your next challenge, then put it to work in your business. [Book a Demo](https://www.fotaflo.com/book-a-demo) - [Pricing](https://www.fotaflo.com/pricing) [Sign In](https://app.fotaflo.com/sign-in) [Book a Demo](https://www.fotaflo.com/book-a-demo) Toggle menu - By Role - By Industry - [Integrations](https://www.fotaflo.com/integrations) - Resources - [Pricing](https://www.fotaflo.com/pricing) ## By Role ### Built for the people who shape every guest experience. From owners to guides, Fotaflo helps your team capture memories, save time, and keep guests talking after the experience ends. - [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) - [Operations](https://www.fotaflo.com/by-role/operations-manager) - [Marketing](https://www.fotaflo.com/by-role/marketing-manager) - [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) - [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) Looking for your role? Explore how Fotaflo supports each part of your team, from operations to guest-facing staff. ## By Industry ### Built for experience operators who want more guests. Boat tours, escape rooms, and beyond. Fotaflo helps turn guest memories into more reviews, referrals, and repeat bookings. - [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) - [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) - [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) - [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) - [Escape Rooms](https://www.fotaflo.com/by-industry/escape-room-photo-software) - [Animal Experiences](https://www.fotaflo.com/by-industry/experiential-tour-photo-marketing-platform) - [City & Food Tours](https://www.fotaflo.com/by-industry/food-tour-guide-photo-app) - [Horseback Riding Experiences](https://www.fotaflo.com/by-industry/trail-ride-photo-software) Not seeing your business? If you run an experience business, there is a strong chance Fotaflo fits. ## Resources ### Advice and tools for operators who want to grow smarter. Browse practical guides, customer stories, and memory marketing ideas built for busy experience teams. - [Testimonials](https://www.fotaflo.com/testimonials) - [Features](https://www.fotaflo.com/features) - [Downloads, guides, and more](https://www.fotaflo.com/ebooks-guides-and-more) - [Frequently asked questions](https://www.fotaflo.com/faq) - [Blog](https://www.fotaflo.com/blog) - [About Fotaflo](https://www.fotaflo.com/about-fotaflo) Need a starting point? Choose the resource that matches your next challenge and get moving faster. [Sign In](https://app.fotaflo.com/sign-in) [Book a Demo](https://www.fotaflo.com/book-a-demo) # Elevating the Customer Experience: Introducing Fotaflo’s All-New Guest Features November 11, 2025 ![\Elevating the Customer Experience: Introducing Fotaflo’s All-New Guest Features\](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.15.19%20pm.png?width=1200&height=900&name=Screenshot%202025-11-10%20at%203.15.19%20pm.png) We’re thrilled to announce a complete refresh of the guest-facing experience - the beautiful destination where your customers relive and share their memories. This overhaul wasn’t just about making things look great; it was about empowering your guests with intuitive, powerful tools that increase satisfaction and drive more referrals back to your business. Here’s a look at the powerful new features your guests will love, all centered around control, personalization, and seamless sharing. ### Guest Feedback ![current-tops-whale.dev.fotaflo.com\_3001\_7tm5y\_utm\_campaign=admin&utm\_content=guest+card+view+in+portal+link&utm\_medium=referral&utm\_source=fotaflo(iPhone 12 Pro) (4)](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(4).png?width=256&height=554&name=current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(4).png)Turn a passive photo album into an active communication channel. Guests can now send **instant feedback messages** directly from the guest experience. This gives you a fast, candid pulse on guest satisfaction moments after they’ve relived their experience, offering a direct line to capture praise or quickly resolve any issues.   ### Personalization Power: Favorites, Hiding, and Cropping Guests now have more control over their memories than ever before. This focus on personal control leads to higher perceived value and better social sharing outcomes. - Guests can now easily **“Favorite”** their best shots. On the back-end you can filter for the most-favorited media. ![Screenshot 2025-11-10 at 3.14.27 pm](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.14.27%20pm.png?width=373&height=422&name=Screenshot%202025-11-10%20at%203.14.27%20pm.png) - **Privacy-focused media hiding:** We know that sometimes not every photo in an album is a keeper. The new experience allows guests to easily **hide unwanted photos and videos** from their main gallery view. Crucially, the media is still accessible to the guest, maintaining a privacy-focused design that puts them in control without deleting content. ![current-tops-whale.dev.fotaflo.com\_3001\_7tm5y\_utm\_campaign=admin&utm\_content=guest+card+view+in+portal+link&utm\_medium=referral&utm\_source=fotaflo(iPhone 12 Pro) (6)-1](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(6)-1.png?width=256&height=87&name=current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(6)-1.png) ![Screenshot 2025-11-10 at 3.32.26 pm](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.32.26%20pm.png?width=198&height=196&name=Screenshot%202025-11-10%20at%203.32.26%20pm.png) - **Photo Cropping:** Guests can now **crop their photos directly** within the gallery. This is essential for quickly preparing a memory for Instagram Stories or other platforms, ensuring they share the most flattering version of their experience with the right aspect ratio. ![current-tops-whale.dev.fotaflo.com\_3001\_7tm5y\_utm\_campaign=admin&utm\_content=guest+card+view+in+portal+link&utm\_medium=referral&utm\_source=fotaflo(iPhone 12 Pro) (1)](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(1).png?width=256&height=554&name=current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(1).png) ### Multi-Language Support Are your customers from around the globe? Our new multi-language support ensures that every guest has a seamless, native experience when accessing their memories. This eliminates friction for international visitors, enhancing satisfaction and making it easier for them to engage with your brand and share their albums. ![current-tops-whale.dev.fotaflo.com\_3001\_7tm5y\_utm\_campaign=admin&utm\_content=guest+card+view+in+portal+link&utm\_medium=referral&utm\_source=fotaflo(iPhone 12 Pro) (2)-1](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(2)-1.png?width=256&height=554&name=current-tops-whale.dev.fotaflo.com_3001_7tm5y_utm_campaign=admin%26utm_content=guest+card+view+in+portal+link%26utm_medium=referral%26utm_source=fotaflo(iPhone%2012%20Pro)%20(2)-1.png) All built-in content has been translated, and all of your content can be populated in any of our supported languages. If content isn't available for a language it will fall back to English. We currently support: English, Spanish, Mandarin Chinese, French, German, Japanese, Portuguese, and Italian. *Note: Multi-language support is available in our Standard, Plus, and Photo Sales plans.*   These features are designed to create a more intimate, personalized, and effortless experience for every person who views a Fotaflo album. The result? Happier guests who are more likely to share their content, rave about your brand, and come back for another adventure. ## Topics [Portal](https://www.fotaflo.com/blog/topic/portal) [Albums](https://www.fotaflo.com/blog/topic/albums) [guest experience](https://www.fotaflo.com/blog/topic/guest-experience) [Return to Blog](https://www.fotaflo.com/blog) ## Share this post [mailto:?subject=Elevating+the+Customer+Experience%3A+Introducing+Fotaflo%26rsquo%3Bs+All-New+Guest+Features&body=https%3A%2F%2Fwww.fotaflo.com%2Fblog%2Felevating-the-customer-experience-introducing-fotaflos-all-new-guest-features](mailto:?subject=Elevating+the+Customer+Experience%3A+Introducing+Fotaflo%26rsquo%3Bs+All-New+Guest+Features&body=https%3A%2F%2Fwww.fotaflo.com%2Fblog%2Felevating-the-customer-experience-introducing-fotaflos-all-new-guest-features) Copy link ## Popular Posts - [How To Generate Reviews Online Through Thank You Videos](https://www.fotaflo.com/blog/how-to-generate-reviews-online-through-thank-you-videos) - [5 Reasons Why Capturing a Memory is Just as Important as Creating One](https://www.fotaflo.com/blog/5-reasons-why-capturing-a-memory-is-just-as-important-as-creating-one) - [The Importance of Photo Marketing and the Guest Experience](https://www.fotaflo.com/blog/improve-guest-and-staff-experience-with-your-photo-marketing-service) - [From hobby to business: How to start a fishing charter with success](https://www.fotaflo.com/blog/how-to-start-a-fishing-charter) - [Attraction Marketing: Increase Conversions With Intentional Photos](https://www.fotaflo.com/blog/how-to-increase-conversions-with-intentional-photos-attraction-marketing) - [The most successful marketing to combat the effects of covid-19](https://www.fotaflo.com/blog/how-to-market-your-business-in-the-face-of-covid-19) ## Related posts ![](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.15.19%20pm.png?length=900&name=Screenshot%202025-11-10%20at%203.15.19%20pm.png) November 11, 2025 ### [Monumental Upgrade: Introducing the All-New Fotaflo Guest Experience](https://www.fotaflo.com/blog/monumental-upgrade-introducing-the-all-new-fotaflo-guest-experience) ![](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-11%20at%208.19.22%20am.png?length=900&name=Screenshot%202025-11-11%20at%208.19.22%20am.png) November 11, 2025 ### [Performance & Visibility: New Technology, Measurable Results](https://www.fotaflo.com/blog/performance-visibility-new-technology-measurable-results) ![](https://www.fotaflo.com/hs-fs/hubfs/Portal%203/Screenshot%202025-11-10%20at%203.42.40%20pm.png?length=900&name=Screenshot%202025-11-10%20at%203.42.40%20pm.png) November 11, 2025 ### [Design and Delight: Unlock Unprecedented Album Control](https://www.fotaflo.com/blog/design-and-delight-unlock-unprecedented-album-control) ## Fotaflo monthly newsletter Subscribe to receive industry updates and the best advice on memory marketing. ## ![eBook cover mockup](https://www.fotaflo.com/hs-fs/hubfs/eBook%20cover%20mockup.png?width=171&height=225&name=eBook%20cover%20mockup.png) ## Free eBook Unlock the Power of Memory Marketing. Discover the secrets to attracting more customers and driving repeat business. [Download PDF](https://www.fotaflo.com/free-ebook-unlock-the-power-of-memory-marketing) ![Fotaflo Logo 300w cropped](https://www.fotaflo.com/hs-fs/hubfs/Fotaflo%20Logos/Fotaflo%20Logo_300w-cropped.png?width=130&height=53&name=Fotaflo%20Logo_300w-cropped.png) ## By Role - [Guides & Photographers](https://www.fotaflo.com/by-role/tour-guides) - [Operations](https://www.fotaflo.com/by-role/operations-manager) - [Marketing](https://www.fotaflo.com/by-role/marketing-manager) - [Revenue Generation](https://www.fotaflo.com/by-role/revenue-generation) - [Owners & General Managers](https://www.fotaflo.com/by-role/tour-operator-owner) ## By Industry - [Boat Tours](https://www.fotaflo.com/by-industry/boat-tour-photo-management-software) - [Zipline & Canopy Tours](https://www.fotaflo.com/by-industry/zipline-photo-software) - [Attractions](https://www.fotaflo.com/by-industry/digital-souvenir-photo-platform) - [Watersport Operators](https://www.fotaflo.com/by-industry/watersports-photo-delivery-software) - 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