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Discover how our new Public Profiles feature can enhance customer connections and improve your business's relationship with its clients.

Why Your Staff Are Crucial in Building Customer Connections

Your staff play a crucial role in building strong connections with your customers. They are the face of your business and the primary point of contact for your clients. The way your staff interacts with customers can greatly impact their overall experience and perception of your brand. By providing exceptional service and creating a positive and memorable experience, your staff can foster long-lasting relationships with your customers.

When customers have a positive interaction with your staff, they are more likely to become loyal advocates for your business. They will not only return for future purchases but also recommend your products or services to their friends and family. Therefore, it is essential to invest in your staff and provide them with the tools and resources they need to effectively connect with customers.

Introducing Public Profiles: A Powerful Tool for Strengthening Customer Connections

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To further enhance the connection between your staff and customers, we are thrilled to introduce our new feature: Public Profiles. Public Profiles enable customers to view information about the staff members who captured their photos and videos during their experience. This feature allows customers to put a face to the name and learn more about the individuals who contributed to their memorable moments.

With Public Profiles, customers can access various details about your staff, including their profile photo, a tip link, personal text and video messages, and even a customer satisfaction rating. This additional information not only adds a personal touch to the customer experience but also helps build trust and rapport between your staff and clients. Customers can feel more connected and appreciative of the dedicated individuals who went above and beyond to capture their special moments.

This feature is available now to all of our Standard, Plus, and Photo Sales customers.

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To make the most out of Public Profiles, here are some tips and best practices:

  • Encourage your staff members to add a personal touch to their Public Profiles.
  • This can include sharing a brief bio, their interests, or even a fun fact about themselves.
  • Personalization helps create a stronger connection between staff and customers.

Unlock a new tipping opportunity for your staff

Public Profiles not only enhance customer connections but also provide a unique opportunity for your staff to unlock a new way of receiving tips. By including a tip link in their Public Profiles, your staff can directly receive gratuities from satisfied customers, further motivating them to provide exceptional service.

In today's digital age, where cashless transactions are becoming increasingly common, this feature offers a convenient and seamless way for customers to show their appreciation for your staff's hard work. By simply clicking on the tip link, customers can easily and securely send a monetary token of gratitude directly to the staff member who made their experience memorable.

Encouraging your staff to promote their tip link in their interactions with customers can help increase awareness and participation in this new tipping opportunity. By mentioning it during their personal text or video messages, your staff can inform customers about the possibility of showing their gratitude in this meaningful way.

Unlocking this new tipping opportunity through Public Profiles not only adds an additional revenue stream for your staff but also fosters a sense of appreciation and motivation within your team. By recognizing and rewarding their hard work, you can create a positive work environment that attracts and retains top talent, ultimately benefiting your business and its relationship with its clients.

Leveraging Personal Text and Video Messages to Deepen Customer Connections

One of the key features of Public Profiles is the ability for staff members to include personal text and video messages. This feature allows your staff to directly communicate with customers and deepen the connection even further.

Your staff can use personal text messages to thank customers for their visit, provide additional information or recommendations, or simply express their appreciation for choosing your business. By sending personalized messages, your staff can make customers feel valued and special, fostering a stronger bond between them and your brand.

Video messages are another powerful tool for enhancing customer connections. Your staff can record short videos sharing their excitement and gratitude for being a part of the customer's experience. These videos add a personal touch and create a lasting impression on customers. They will appreciate the effort and genuine care shown by your staff, further strengthening their loyalty and connection.

Evaluating Staff Performance Through Customer Satisfaction Tracking

With the customer satisfaction rating feature of Public Profiles, you gain valuable insights into your staff's performance. By allowing customers to rate their experience with individual staff members, you can identify areas of improvement and recognize exceptional service.

Regularly reviewing customer satisfaction ratings can help you identify staff members who consistently provide outstanding service and those who may need additional training or support. This data enables you to take proactive measures to enhance customer experiences and ensure your staff is delivering the highest level of service.

By leveraging customer satisfaction tracking through Public Profiles, you can continuously improve your staff's performance and ultimately strengthen the connection between your business and its clients.

Topics: Portal, Guides


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