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During this pandemic and worldwide tourism shutdown we've talked to many operators who are concerned about hitting the right message in marketing to past customers, however they also realize that gaining engagement from past customers is critical to their recovery.  Unfortunately most operators we talk to aren't able to find a solution to their concerns and we're seeing many marketers and operators pausing all communication over fear of message and potential conflict for their brand.

So how can you hit the right message, engage past customers during Covid-19 and achieve marketing outcomes that are unparalleled?  The data proves that when you remarket to past guests with their own photo and video memories, with an authentic message of thanks, you achieve better engagement than any other message or content from any marketer.  

Here are some responses from guests of one of our Hawaiian clients, received in the last 24 hours.  This was an extremely simple campaign where they sent a simple message of thanks to past guests, along with their photo memories.  

"This is the BEST SURPRISE EVER!!!! What a treat, and how thoughtful you are to be so kind to us during this challenging time. We are eager to get back to Hawaii and hope to visit your establishment again!!"
"LOVE this idea! Hope you are all doing well with your loved ones."


"We had a blast so thanks for the memories. Bday tomorrow definitely not as fun!"


"Thank you! Super fun to see. What a great time we had. I hope you are all doing well. Stay safe."


"Thank you so much for sending these !! I hope you are all well and staying afloat, somehow, financially. This was a BIG highlight of my trip to Hawaii. " 


"Thank you it was so much fun with my cousin I hadn’t seen in 40 years 😁"


"Great memories! Thank you for sharing these photos! We hope to return one day!"


"You all are awesome! Best trip ever! Stay safe and thank you!"


"Thank you. Put a big smile on my face." 


"Thanks so much! Made my day! We had a trip planned for March 12 to Kohala, but, of course, we had to cancel... We will b back asap! Xo"

Topics: Marketing

Ryan O'Grady

Written by Ryan O'Grady

Ryan specializes in assessing the photo and video solution needs of clients and has worked with hundreds of businesses around the world to maximize their marketing impact through photos and videos. As a pioneer in the adventure photo and video industry, Ryan loves to share his knowledge and is a presenter at many adventure conferences throughout the year.

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