Fotaflo Blog

In the world of tour and activity businesses, attracting new customers is often the primary focus. However, there's a load of untapped potential hidden in plain sight – your past customers. Many businesses fall into the trap of viewing customers with a 'one and done' mentality, failing to recognize the significant sales channel they represent. In this blog post, we'll explore why this 'one and done' mentality persists and why it's crucial to shift the perspective towards cultivating repeat and referral business. We'll also discuss how to quantify the lifetime value of a customer beyond their initial purchase, with examples and suggestions to maximize this potential.

Discover the untapped potential of your captured guest photo memories and convert them into a driving force for year-round brand visibility. As winter sets in, many businesses hibernate, but there's more to those collected memories than meets the eye. The "off-season, or shoulder season" which was once considered a downtime now emerges as a strategic opportunity to amplify your brand's recognition throughout the year.

We are excited to share an exclusive opportunity for all Fotaflo clients to enhance your customer experience and measure the performance of Fotaflo to increase direct online conversions. Click below to experience Fotaflo's revolutionary new Album Widget that allows you to seamlessly direct past customers and their friends and family to your website!  Get ready to revolutionize the way you engage with your audience, increase direct web traffic and online conversions!

While tour and activity providers are working hard to sell more bookings, whether it's scuba diving, escape rooms, ziplining or city tours, these businesses must understand there’s more to what they’re offering than just the activity.

Today’s market is saturated with organizations selling the same product and services, and that means the customer experience (CX) is more important now than it’s ever been before.

In fact, in today’s competitive market the customer experience is one of the only differentiating factors between brands. According to Gartner, 86 percent of professionals engaged in or leading customer experience expect to compete based on CX alone.

We've been helping our clients execute marketing campaigns during the Covid-19 pandemic. These marketing campaigns use guest photos from past years along with a simple message:

Now that the initial shock of the Covid-19 crisis has passed a lot of operators of tour, activity, and attraction businesses are wondering what they can do while shut down. It probably feels like your whole lives are on pause and your businesses are in limbo.

We've been doing this for a while! Here's a short video from another long-time client, Red River Gorge, from over 7 years ago.