The biggest hurdle managers face is the "I don't have time" myth. As we gear up for the season, it’s time to change the narrative: your guides are already taking photos—they’re just doing it on the guest’s phone.
When a guide uses a guest’s phone, the business loses the lead, the guest loses a high-quality delivery, and the guide loses a trackable "Thank You" moment. Use this spring training to refocus your team using the G.E.T. method.
1. The G.E.T. Method: Simplifying the Shot
To eliminate "camera fatigue," tell your guides they don't need to capture 100 photos. They just need to G.E.T. the essentials:
- G – Good Looks (The Posed Shot): Guests care most about how they look. Train your guides to take 10 seconds to stage a shot—fix the hair, check the lighting, and ensure everyone is smiling. A single photo where the guest looks "Instagram-ready" is worth more than fifty blurry candids.
- E – Experience (The Moment): Identify the "peak" of your tour. Is it the summit? The historical landmark? The big splash? Build the photo stop into the tour flow. If you know guests always stop there anyway, have the guide take the lead so the group stays on schedule and gets the best angle.
- T – Trust (The Delivery): The biggest barrier is the guest's hesitation. Train your guides to lead with: "Put your phones away and enjoy the view! I’m capturing these for you, and they’ll be delivered to your private digital album for free." This gets guests off the defensive and allows the guide to control the pace of the tour.
2. Address the "Time" Myth
Remind your staff that using the Fotaflo app is actually faster than fumbling with five different locked iPhones. By taking one high-quality photo and distributing it via Fotaflo, they save minutes at every stop—minutes that can be spent engaging with the group or staying on schedule.
3. Incentivize with Intent (The Review Loop)
If you offer bonuses for Google or TripAdvisor reviews, make the "Thank You" video a requirement. A personalized video delivered through Fotaflo creates a human connection that a text message can't match. When a guest sees their guide's face thanking them alongside their cherished memories, they are 3x more likely to leave that 5-star review.
Manager Toolkit:
