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How Great Photos Improve the Guest Experience

January 6, 2022

Today’s market is saturated with organizations selling the same product and services, and that means the customer experience (CX) is more important now than it’s ever been before.

In fact, in today’s competitive market the customer experience is one of the only differentiating factors between brands. According to Gartner, 86 percent of professionals engaged in or leading customer experience expect to compete based on CX alone.

Is Your Tour or Activity Business Prepared for Digital Transformation?

October 26, 2021

The COVID-19 pandemic has been a “digital wake-up call” for the travel and hospitality industry, with customers of experiential businesses demanding enhanced digital communication, contactless solutions and a superior guest experience

How to use guest photos to create social media content that works

August 31, 2020


We love connecting with our clients to learn how they use Fotaflo to grow their digital following. We asked operators how they use guest photos to create engaging social media content for Facebook, Twitter and Instagram.

This is different from the staged marketing photos that you might be taking for your own content. Guest photos, taken as part of your photo marketing solution are an easy source for new photos. We asked the operators for their feedback on how they use guest photos and they graciously shared some details with us.

Replay Wednesday: Guest Photos and Referral Marketing Post Covid-19

June 24, 2020

Replay Wednesdays are a chance to catch up on previous webinars we've hosted or participated in.

Replay Wednesday: Give Away Photos and Videos, Increase Certifications.

June 10, 2020

Replay Wednesdays are a chance to catch up on previous webinars we've hosted or participated in.

Guest phones and photo systems for post-Covid operations

May 1, 2020

As we look ahead and plan our reopening many tour, attraction and activity operators are wondering how the desires of customers to get a photo of themselves will impact the guest and staff experience at their business in the new reality of our post-Covid world.

An open offer of free expertise and advice

March 31, 2020

I'm making an open offer of free expertise and advice on guest photos, videos and referral marketing. This is an open offer to contribute to tourism operators around the world, with meaningful advice and expertise that matters to you.

The one photo every guest wants

February 29, 2020

The first thing your guests want is an amazing experience. The second most important thing they want is to take their memories home with them.

Why should you take photos for guests?

November 4, 2019

We're often asked the question "Why should we even bother to take photos of our guests when they just take their own photos anyway?". Another question that comes up a lot is "How can I get my guides to buy-in to taking photos as part of their job?"

Why selling photos is the hardest part of a photo solution

October 17, 2019

Photo marketing solutions are fundamentally different than souvenir photo products. We know, from years of data, that giving away photos to all of your guests will earn you more revenue in business growth than you'd gain by selling photos to a small portion of your customers.

Alaska Helicopter Tours

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Seeing is believing. Not sure if we're a good fit? Get a 1-on-1 demo of Fotaflo's simple and easy photo marketing solution.

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